FAQs

We use Makrolon® polycarbonate which is extremely robust and lightweight at the same time. We mix this with 25% recycled polycarbonate to reduce waste.

They certainly do! Our 3 main sizes are all designed to fit well together allowing you to bring all 3 suitcases on your trip.

Our luggages (both carry on and checked) are designed to fit in most airline standards.

Yes! Our luggage are expandable and have strong expandable zippers built in. Except for our carry on.

Our signature Burly carry on luggage has a front pocket built in for convenience and protection for value items.

Yes! It locks together with the main zipper.

While our luggages are water resistant, they aren't completely waterproof due to the zipper compartment.

Please kindly use a wet cloth with warm soapy water to clean our hard shell luggages.

As we use genuine leather, please use only warm water and a clean cloth to spot clean your desired area.

We provide a 10 Year Warranty on our luggages (from the date of purchase).

Every piece of Burly luggage comes with a 10 Year Warranty, ensuring repairs or replacement when necessary. This warranty covers manufacturing defects, including issues with the metal corner protectors, wheels, zips, handles, inner accessories, and outer shell.

If anything breaks, we will provide either a full replacement or a repair kit.

Our warranty does not cover general wear and tear such as marks, minor dents, and scratches which may appear on the luggage and luggage accessories with general use.

All of our Burly luggages goods come with a 1 Year Warranty. This covers any defects or hardware issues that appear.

This excludes general wear and tear.

For more information, please visit our terms and conditions here.

Please email us here. We aim to get back to you within one business day.

Burly luggages currently only ship to New Zealand and Australia.

New Zealand orders take 1 to 3 business days.

Australian orders take 3 to 8 business days.

*Please allow another 2 working days for rural deliveries.

Shipping is currently free NZ Wide and $35 for Australian orders.

We certainly do! Please get in touch here or email us at support@burlyluggage.com with your quantities and requirements.

We aim to get back to you within one business day.

WE evaluate each corparate and bulk order based on several factors. Please kindly contact us with your requirements!

We would love to look into it for you.

We certainly can, depending on the location and quantity.

We currently plant 5 trees per purchase with the hopes of planting as much as possible to reduce CO2 emissions.

We are currently focused on planting in Brazil, Madagascar and parts of Africa. By planting in these locations, it helps to provides jobs, combat poverty and restore ecosystems.

We partner with Veritree to ensure that our trees are tracked.

The timing can vary depending on planting projects. It can take up to 8 months or as little as a couple of months!